VRMC Earns Award for Physician Satisfaction
February 9, 2011
Selma, AL. - Vaughan Regional Medical Center was recently recognized achieving the "Highest Overall Physician Satisfaction" award in the medium hospital category among hospitals nationally who participate with the Healthstream Research constituency survey company. In addition, Vaughan is also recognized with the "Most Improved" award for Community Perception of Quality in the Community Satisfaction Survey compared to 1,100 healthcare facilities nationwide. A formal presentation of the award will be made during HealthStream's customer Summit 2011 in May in Nashville, Tennessee.
"These awards of national recognition are simply an excellent reflection of the daily efforts that our employees, physicians, volunteers and board members are exhibiting everyday at Vaughan in providing exceptional and compassionate medical care to our patients and community members," said Vaughan CEO Barry Keel.
Vaughan Regional was awarded these honors for making the commitment to measure and improve its brand and perception in the marketplace as well as its commitment to excellence in medical staff satisfaction. Measuring consumer perceptions of quality aids Vaughan Regional in understanding the relationship between the hospital, patients, and consumers by measuring all or a combination of top-of-mind awareness, perception of quality (image), hospital preference, hospital use, and customer loyalty. Hospitals that score high in these areas exhibit stronger levels of customer satisfaction and loyalty.
Vaughan Regional Medical Center is the sole community provider hospital in Selma, AL. Employing over 600 people, Vaughan Regional Medical Center is a 175-bed Joint Commision-accredited facility serving Selma's population as well as the 90,000 residents of the surrounding areas.